Shipping and Returns.
SHIPPING:Orders are not processed on weekends or public holidays.
We ship domestic orders over $150 with free standard shipping use code: LOVELUNA
Domestic shipping is through Australia Post, and you have the option of standard or express shipping (see checkout for shipping rates).
Once your order has been shipped you will receive an email notification with tracking information.
Store pick-up is also available for Perth customers.
Returns: We do NOT offer refunds for wrong size or change your mind. Unless the product is faulty.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
To be eligible for a exchange/refund, your item must be unworn and in the same condition that you received it.
We can not exchange/refund or give store credit for 'sale' items or items that are sold out.
Non-exchangeable items:
- Gift cards
- Sale items
To complete your exchange/refund, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Sale items: Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or given store credit.
Exchanges:We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at hello@lunalapoke.com.au
Shipping:Please email us at hello@lunalapoke.com.au for my address to ship your item back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.